Return Policy

All purchase transactions made through the Site are subject to JL Grocery's return policy in effect at the time of purchase. If you’re dissatisfied with a product for any reason at all and would like to return them, get in touch with us at Josh@jlgrocery.com within 14 days of receiving your item(s) and we can look into your return options. If fourteen (14) days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Gift cards purchased on the Site are non-refundable.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Josh@jlgrocery.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. JL Grocery cannot guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Josh@jlgrocery.com

Sorry for the inconvenience, but we do not offer exchanges at this time. If an item arrives broken or defective, please contact us at Josh@jlgrocery.com and a refund will be provided at JL Grocery discretion.